Shipping policy
Loverfella® — Shipping Policy
Last updated : 19 May 2025
1. Fulfilment Territory
| Product Type | Shipping Regions |
|---|---|
| Physical items (MiniFella figures, magnetic runes, merch-crate keys in card form) | United States (50 states + DC) and internationally |
| Digital items (rune codes, Loverbux, titles, subscriptions) | Delivered worldwide as NFC Chip or code in box. |
Orders containing both physical and digital goods will receive the digital portion upon scanning the physical portion NFC Chip with phone.
2. Processing Times
| Stage | Timeframe |
|---|---|
| Order confirmation & fraud check | Immediate |
| Packing & hand-off to carrier | 1–2 business days after payment clears |
| Pre-order / back-order items | Timeframe disclosed on the product page before you pay |
Business days exclude weekends and U.S. federal holidays.
3. Carriers & Transit Times (U.S.)
| Service | Typical Transit | Tracking | Insurance |
|---|---|---|---|
| USPS First-Class Package (≤ 13 oz) | 3-5 business days | Yes | Up to $100 |
| USPS Priority Mail (>\ 13 oz) | 2-3 business days | Yes | Up to $100 |
Delivery-Day Guarantee (tiers that include it)
If your shipment is not delivered within 10 business days of the “Shipped” email timestamp, contact Support and we will credit your account 1 000 Loverbux. See Refund/Return Policy § 2 for claim requirements.
4. Shipping Costs
| Tier | Rate |
|---|---|
| Starter Pack | Calculated at checkout based on weight & ZIP code (USPS live rates) |
| Adventurer & Collector Editions | Free USPS shipping within the United States |
| Gold-Plated 1-of-1 | Free USPS Priority with Signature Confirmation |
All rates shown to you at checkout are exactly what we pay the carrier—no handling markup.
5. Address Accuracy & Undeliverable Packages
-
Ship to a secure location. We are not liable for theft after the carrier scans “Delivered.”
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If a package is returned to us as undeliverable or refused, you will be contacted to pay a reship fee.
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Address changes can be accommodated only if requested before the shipping label is created.
6. Lost, Damaged, or Stolen in Transit
File a support ticket within the time limits below. We will assist with the carrier claim and reship a replacement (or comparable product if the edition is sold out).
| Issue | Report Within |
|---|---|
| Package marked “Delivered” but not received | 5 calendar days |
| Package shows no movement for 7+ days | 7 calendar days |
| Physical damage on arrival | 7 calendar days |
Provide photos and the original packaging for damage claims.
7. International Sales (Digital-Only)
Customers outside the United States may purchase digital goods. VAT/GST is assessed at checkout where required.
8. Holidays & High-Volume Releases
During limited drops, processing may take the full 2-business-day window. You will receive a tracking link the moment the label is created—please allow up to 24 hours for scans to appear.
9. Contact
For any shipping questions, email lovercraft@loverfella.com with your order number. Our team replies within one business day.
By placing an order you acknowledge and accept this Shipping Policy.